Four Selling Strategies for 2010
March 8th, 2010 by Michael Baum | No Comments | Filed in CRM Basics, Customer loyalty, Marketing, Sales TechniquesSales & Marketing Business Brief offered 4 selling strategies to focus on in 2010 given the state of the economy. While they seem obvious, I thought it was worth restating. Times are tuff and being remaindered of certain strategizes never hurt.
- Maximize your lead pipeline: Now is the time to perform an audit of your sales from the past two years to determine who your high-probability buyers are now (based on SIC, region, executive title, etc.). I would also evaluate who were you most profitable and highest revenue clients in the past. Once the audit is complete, frontload your pipeline with those leads to give salespeople the best opportunity for success.
- Sell value over price: Many companies try to win buyers back by offering one-time discounts and bargain-basement prices. That short-term strategy does little to promote customer or brand loyalty. Now’s the time to reinforce the long-term benefits of doing business with your company — and keep salespeople talking to prospects about the return, rather than the investment of doing business with your company.
- Embrace new marketing channels/modes of communication: Cell phones, e-mail, social networking, web marketing, text messaging, BlackBerrys — they have all changed the way prospects communicate. Sales organizations that capitalize on them will be in a position to gain an edge over competitors. Some companies use Twitter to maintain contact and promote new offers. Others use Facebook or LinkedIn. Many salespeople ask prospects how they prefer to communicate upfront, so there is no confusion about the best way to contact them. The key is to find small, low-cost ways to use technology and new modes of communication to improve your relationships with buyers.
- Differentiate your offer: Right now, there are more companies competing for fewer buyers, which mean it has never been more essential for salespeople to convey what separates your offer from competitors’. Sales organizations should be developing their own competitive analysis in light of the fact that prospects now have instant access to competitive prices and low-ball offers thanks to the Web. Creating and regularly updating your own competitive analysis allows salespeople to control the process. It also keeps them on top of what other competitors are offering, as well as where an incumbent supplier may be coming up short. One other approach: Create a sense of urgency by quantifying the cost of not doing business with you.


