Creating Success with Power Users

Early user involvement in any new system dramatically increases the overall success, none more so than with CRM.  Get key user feedback early on in the process by involving them in some of the requirements meetings and turning a few of them into power users who support the main role out.  Picking on the most successful sales people usually does the trick.  For one thing, they like the idea of having a system that easily shows others how well they are doing.  Furthermore, making them one of the people other sales people go to when have questions about the new system provides added stardom and recognition to management.

Another easy thing to do is provide a button on your CRM solution that allows for easy feedback of bugs, and enhancement ideas.  People want to be part of creating something new for their company.  Find a way to let them.

Tags: CRM Basics